Help Center
ap66 FAQ —
Frequently Asked Questions
Find answers to all your questions about accounts, payments, verification, and support in one place — in plain English.
If a question comes to mind while using ap66, this page is your first stop. Below, topics are organized into four sections — Support, Account & Login, Verification, and Deposits. Every answer is written based directly on ap66's rules and services. If you cannot find an answer to your question, contact us via our 24/7 live chat or email.
Support
Support-related Questions
ap66 has two support channels. First, you can get instant help through the live chat feature directly on the site. Second, emailing us makes it easier to explain detailed issues — the address is [email protected]. Both channels offer support in Bengali and English.
To resolve your issue quickly, have your ap66 account username or registered email address, a brief description of the problem, and where applicable, the transaction reference number or a screenshot ready. This helps the agent verify your identity and assist you faster.
Yes, the ap66 support team is active seven days a week, 24 hours a day. Live chat and email support are available even at night or on public holidays. Times follow Bangladesh Standard Time (BST, UTC+6).
ap66 support agents are proficient in both Bengali and English. Bangladeshi players can comfortably ask questions in Bengali — you will receive replies in Bengali on both live chat and email.
For immediate problems, live chat is generally more effective since the conversation happens in real time. However, if your issue is complex and requires sending documents or screenshots, email ([email protected]) is more suitable. Both channels are available 24/7.
Account
Account & Login
If you need to update personal information, contact the support team directly. Assistance will be provided after identity verification. Keep in mind that the name on your account must match the name on your bKash, Nagad, or bank account — a mismatch may delay withdrawals.
Use the "Forgot Password" option on the login page. A recovery link will be sent to your registered email address. If you have trouble with your email, contact support directly via live chat — they will assist you after verifying your identity.
No, each player is allowed only one account. Creating multiple accounts may result in them being suspended and bonuses being cancelled. All benefits can be enjoyed safely through a single account.
First, check that your password and username are correct. Clear your browser's cache and cookies and try again. If the problem persists, reset your password. If nothing works, contact ap66 support via live chat or at [email protected] with the details — an agent will check your account and help resolve it.
When an account is suspended, a notification is usually sent by email. To find out the reason and request reactivation, write to [email protected] or contact us via live chat. In most cases, accounts can be recovered quickly once verification is completed.
Verification
Verification & Documents
ap66 typically requests identity verification before the first withdrawal or during a security review. Verification may also be requested if any unusual activity is detected on the account. This is a completely normal security measure done to protect every player.
A National ID card (NID) is generally the most accepted document. A valid passport or driving licence may also be used. The document must be clear, include a photo, and be within its validity period. Blurry or unclear images may delay the completion of verification.
The name on your ap66 account must match the name on your bKash, Nagad, Rocket, or bank account. This ensures the transaction goes to the correct person's account and reduces the risk of fraud. If the names do not match, the withdrawal process may be held up and additional verification will be required.
Yes. ap66 uses SSL encryption, so all documents you send are kept secure. Your personal information is not shared with any third party for commercial purposes. For more details, please read the site's privacy policy.
If documents are clear and complete, verification is generally completed within a reasonable time. During busy periods or if additional information is needed, it may take a little longer. The support team will provide updates via email or live chat if needed.
Payment
How to Make a Deposit
ap66 supports four payment methods: bKash, Nagad, Rocket, and bank transfer. For bank transfers, Dutch-Bangla Bank, BRAC Bank, or other major Bangladeshi commercial banks can be used. The minimum deposit amount is ৳100 for all methods.
Log in to your ap66 account and go to the "Deposit" section, then select Nagad. Send money from your Nagad app to the ap66 Nagad number shown. Enter the transaction ID and amount in the deposit form and confirm. The minimum amount is ৳100.
First, confirm that the transaction was completed successfully and that the correct amount was sent. Then check whether the transaction ID was entered correctly in ap66's deposit form. If the balance still does not appear, write to [email protected] with a screenshot of the transaction, or contact us via live chat.
The minimum deposit amount is ৳100 for every payment method. Whether you use bKash, Nagad, Rocket, or bank transfer, you must deposit at least ৳100. Deposits below this amount will not be accepted.
ap66 itself does not charge any additional deposit fees. However, your bKash, Nagad, or Rocket account may apply that service's own charges for "Send Money" — this depends on the rules of the respective service. For bank transfers, service charges may vary depending on the bank.
The minimum withdrawal amount from ap66 is ৳500. After the request is approved, the money generally reaches your bKash, Nagad, Rocket, or bank account within 30 minutes to 3 hours. If verification has not been completed, the first withdrawal may take a little longer.
Still have questions?
The ap66 support team is always here for any issue you have — 24/7, in Bengali.
Live Chat
Log in to the site and get instant help — chat in Bengali.
Log in to the site and get instant help — chat in Bengali.